Research Reports

The Henley Centre for Customer Management operates on a continuing basis, with each phase of research leading to the next.

Each year, we publish a number of research reports and white papers. After an initial period of exclusivity to members, the reports become available publicly.

The reports are divided into two sections, Research Reports written specifically for members and White Papers that result from other projects or from journal publications.

If you would like to receive a copy of any of our reports, please indicate which ones using the check boxes below (in front of the report title) and complete the contact details that follow at the bottom of the page.