2017-18 Workshop Programme
The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.
Centre meetings will typically include expert presentations, practitioner briefings and working sessions. We also target to hold some of our workshops on member premises. Part of the workshop is then given over to the host member providing the opportunity to demonstrate their particular approach to customer management to the full membership.
The 2017-18 schedule is as follows:
Inaugural workshop (September 13th, 2017)This workshop gives all members the opportunity to suggest topics and issues that will be considered as possible research topics or as presentations topics for the rest of the 2016 programme.
New Member workshop (September 14th, 2017)This workshop is targeted at new members or new representatives of existing members. The day is spent on a review of prior years research output to bring all attendees up-to-date with the work of the centre.
Member visit / workshop (November 30th, 2017)An opportunity for a member to host a visit together with presentations from guest speakers (industry and academic) and an update on the research programme.
Member visit / workshop (March 8th, 2018)An opportunity for a member to host a visit together with presentations from guest speakers (industry and academic) and an update on the research programme.
Final workshop (May 15th, 2018)A review of the 2016/17 programme with presentations of the results from research projects together with presentations from guest speakers and an outline of the following year's programme.
2017 Annual Conference - The 12th Henley Conference on Customer Management
The 12th Annual Conference of the Henley Centre for Customer Management will be held at the Henley Business School on October 12th, 2017.
For this Practitioner's Conference we typically have put together a rounded agenda consisting of leading academic and research speakers, complemented by business leaders from some of the leading practitioner companies in the world of Customer Experience.
Full details of the agenda will be posted to this site when they become available.
Regatta Week Conference
This event will be held at Henley Business school on July 6th, 2018 and marks the conclusion of the 2017-18 programme. Once again we will be hosting a morning conference followed by lunch and the opportunity to cruise into Henley and back along the regatta course.
Professor Moira Clark and other members of the Henley team organise and/or speak at a number of events each year. Details of such events will be posted here when available.