2018-19 Workshop Programme
The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.
Centre meetings will typically include expert presentations, practitioner briefings and working sessions. We also target to hold some of our workshops on member premises. Part of the workshop is then given over to the host member providing the opportunity to demonstrate their particular approach to customer management to the full membership.
The 2018-19 schedule is as follows:
Inaugural workshop (September 6th, 2018)This workshop gives all members the opportunity to suggest topics and issues that will be considered as possible research topics or as presentations topics for the rest of the 2018-19 programme.
New Member workshop (September 20th, 2018)This workshop is targeted at new members or new representatives of existing members. The day is spent on a review of prior years research output to bring all attendees up-to-date with the work of the centre.
Member visit / workshop (November 29th, 2018)An opportunity for a member to host a visit together with presentations from guest speakers (industry and academic) and an update on the research programme.
Member visit / workshop (February 21st, 2019)An opportunity for a member to host a visit together with presentations from guest speakers (industry and academic) and an update on the research programme.
Final workshop (May 16th, 2019)A review of the 2018/19 programme with presentations of the results from research projects together with presentations from guest speakers and an outline of the following year's programme.
At our November 30th 2017 workshop,we were delighted to welcome Ardi Kolah who is an Executive Fellow and Director of the GDPR Transition Programme at Henley Business School
You can see a video of Ardi's talk below and if you would like more details of the Programme you can find them on the main Henley Business School website at GDPR Transition Programme.
2018 Annual Conference - The 13th Henley Conference on Customer Management
The 13th Annual Conference of the Henley Centre for Customer Management will be held at the Henley Business School on October 23rd, 2018.
Join us and hear from a world class panel of speakers hosted by Professor Moira Clark.
For this Practitioner's Conference we typically put together a rounded agenda consisting of leading academic and research speakers, complemented by business leaders from some of the leading practitioner companies in the world of Customer Experience.
Full details of the agenda will be posted to this site when they become available.
Regatta Week Conference
This event will be held at Henley Business school on July 5th, 2019 and marks the conclusion of the 2018-19 programme. Once again we will be hosting a morning conference followed by lunch and the opportunity to cruise into Henley and back along the regatta course.
Professor Moira Clark and other members of the Henley team organise and/or speak at a number of events each year. Details of such events will be posted here when available.
Associated Henley Business School Programme
"Achieving Success in Strategic Customer Management"
To achieve excellence in customer management an organisation must become truly customer-centric. It must strive to understand the factors that affect a customer’s experience of the organisation and its products and seek genuine, original insights into the needs and behaviours of those customers.
This course is scheduled on an ad-hoc basis to meet demand. If you are interested in the possibility of attending please click on ‘contact us' and send an email request.