The 12th Henley Conference on Customer Management

2020 vision:

Keying into the future of Customer Experience


Conference Host

Join your host, Professor Moira Clark, and a world-class panel of speakers drawn from Academia, specialists and leading practitioners. This is an opportunity to gain valuable insights into customer engagement strategies.



You can reserve places using the form above and reservations made before September 28th, 2017 will earn a 10% discount on the standard conference fee of £750 plus VAT.
Alternatively you can email to reserve your places.



In addition to hearing from Professor Moira Clarke we are delighted to welcome a great panel of speakers who will be presenting their informed views as recognised commentators or their practitioner case studies demonstrating their own customer focused approaches and how they listen to the voice of the customer. Confirmed as speakers are:

  • Dr. Nicola Millard, Head of Customer Insight & Futures at BT
  • Mark Stanley, Chief Technology Officer, Lift London (Microsoft)
  • Chris Skinner, Chairman of the Financial Services Club
  • David Wilson, Head of FMCG Marketing for EMEA, Facebook Inc
  • Franz Weisenburger, Vice President Customer Experience Design, Deutsche Telekom